Advisor, Coca-Cola Parts Order Process

Other Jobs To Apply

This role is responsible for providing dedicated support for customers and business partners by processing and managing orders, returns, and inquiries. The Order Process Advisor will research and resolve order issues for Coca-Cola Parts and Coke Catalog customers and business partners using CCNA order management systems while adhering to established service level agreements. This is a remote position. Must be available to work any shift between 8am and 7:30pm EST, Monday – Friday. Available for in-office training if needed. Key Activities • Provides single point of contact for Coca-Cola Parts and Coke Catalog Customers. Respond to phone calls and emails from customers or internal stakeholders. Accurately document issues and resolutions. • Manages customer orders and returns - Create orders and returns as needed to meet customer needs while minimizing cost to serve. • Resolve issues reported via phone and email while also owning, researching, monitoring, and following up on in-progress cases as needed throughout the day. • Collaborate with appropriate CCNA stakeholders and business partners to identify root cause of issues and solve problems. • Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. • Recommend systems and process improvements. • Ad hoc projects – Assist with special projects as needed. Key Skills • Strong customer service, problem solving, issue resolution, and communication skills. • Ability to multitask effectively in a fast-paced environment. • Build collaborative relationships • Knowledge of CCNA, Order Management, and Customer Support processes and systems. • Maintain a sense of urgency, and attention to detail while documenting and working cases in Thirsty. • People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision. • Express ideas precisely, persuasively and effectively; listen and respond appropriately to customers and co-workers and all levels of management in an effective professional manner. • Commitment to and passion for continuous improvement. Systems used: Genesys Cloud, Thirsty, SAP, myCoke, Coke Catalog website, Excel, shared Outlook inboxes Pay Range: $60,200 - $74,100 Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...